Refund policy

RETURN & REFUND POLICY

Last Updated: August 21, 2026

We want customers to receive products that match their orders and are in acceptable condition.

This Return & Refund Policy explains when returns, replacements, exchanges, and refunds may be available.

1. RETURN WINDOW

Unless otherwise stated on the individual product page, eligible return requests must be submitted within:

[7 / 14 / 30] calendar days of delivery.

The applicable return period may differ for certain products where disclosed on the product page.

2. ELIGIBLE RETURNS

A return may be approved where the product:

Is defective
Is damaged upon arrival
Is materially different from the product ordered
Is the wrong product
Is missing essential components
Does not reasonably match its advertised description

You must contact us before sending anything back.

3. NON-ELIGIBLE RETURNS

Returns may not be accepted for:

Products damaged through misuse
Products damaged through improper installation or handling
Products altered by the customer
Products showing unreasonable wear
Products missing required components
Products returned without authorization
Products outside the applicable return period
Products specifically identified as non-returnable
Personalized or customized products, where applicable
Hygiene-sensitive products where return is restricted for health or safety reasons
Products where applicable law does not permit return

This list does not limit any mandatory consumer rights available under applicable law.

4. WRONG OR DAMAGED PRODUCT

If you receive:

A wrong product
A defective product
A damaged product
A materially different product

please contact us at:

bazarbaslet0@gmail.com

Please provide:

Order number
Customer name
Description of the issue
Clear photographs
Clear photographs of the packaging where relevant
Video evidence where reasonably necessary to demonstrate the problem

We may require evidence to investigate the issue with our supplier or shipping partner.

5. RETURN AUTHORIZATION

Do not automatically send products to the supplier or any address found on the shipping package.

Customers must contact us first and receive return instructions.

Unauthorized returns may cause delays in processing.

6. RETURN SHIPPING COSTS

If the return is required because we sent:

The wrong product
A defective product
A materially damaged product
A materially incorrect product

we may cover reasonable return shipping costs where applicable.

For customer-initiated returns unrelated to product defects or our error, return shipping costs may be the customer's responsibility, subject to applicable law and the product-specific policy.

7. REFUNDS

If an approved refund is issued, the refund will generally be processed through the original payment method where technically possible.

The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

8. REFUND PROCESS

For returned products, we may need to receive and inspect the product before approving the final refund.

Where appropriate, refunds may be processed after:

Return request is approved
Product is returned
Product is received
Product is inspected
Refund is approved

For defective, damaged, wrong, or materially incorrect products, we may provide an alternative resolution such as replacement where appropriate.

9. EXCHANGES

Exchanges may be available for eligible products depending on:

Product availability
Supplier inventory
Product type
Reason for exchange

If an exact replacement is unavailable, we may offer another appropriate resolution.

10. ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible after placing the order.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If cancellation is no longer possible, the customer may need to use the applicable return procedure after delivery.

11. REFUNDS FOR FAILED DELIVERY

Where an order is returned to the sender because of:

Incorrect address
Customer refusal
Failure to accept delivery
Failure to collect the shipment
Customer unavailability

any refund will be evaluated based on the circumstances, applicable shipping costs, and applicable law.

12. SALE ITEMS

Products sold during promotions or clearance events may have different return conditions where clearly disclosed before purchase.

Nothing in this policy removes rights that cannot legally be excluded.

13. PRODUCT-SPECIFIC CONDITIONS

Certain products may have specific return, warranty, hygiene, safety, or installation requirements.

Where a product-specific policy differs from this general policy, the product page will identify the applicable conditions.

14. NO GUARANTEE OF CUSTOMER PREFERENCE

Returns are not automatically guaranteed merely because a customer changes their mind, orders the wrong size, dislikes the product, or no longer wants the product, except where required by applicable law or where the Store has expressly offered such a return option.